Refund & Returns Policy

Effective Date: January 19, 2025

Website Name: Challenging.Today
Business Name: Lara

At Lara, we are committed to ensuring your satisfaction with your purchase of our blue light glasses for gamers. If you are not entirely satisfied with your purchase, our Refunds and Returns Policy outlines the conditions and process for returns and refunds.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The product must be unused, in its original condition, and include all original packaging and accessories.
  • The return must be initiated within 14 days of receiving your order.
  • Proof of purchase, such as the order confirmation email or receipt, must be provided.

2. Items Not Eligible for Return

The following items are not eligible for returns:

  • Products that have been used, damaged, or altered after delivery.
  • Custom or personalized items, unless defective or damaged upon arrival.
  • Items returned without prior authorization.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer support team at 006llarra@gmail.com with your order number, a brief explanation of the reason for the return, and any supporting documentation (e.g., photos of a defective product).
  2. Receive Authorization: Our team will review your request and, if eligible, provide a Return Merchandise Authorization (RMA) number and detailed instructions on how to return the item.
  3. Prepare the Package: Securely package the item to prevent damage during transit. Include the RMA number and proof of purchase in the package.
  4. Ship the Item: Send the item to the address provided in the return instructions. Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed to your original payment method within 7-14 business days of approval.
  • Shipping costs are non-refundable unless the return is due to a defective or incorrect item.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, contact us at 006llarra@gmail.com to arrange an exchange.

6. Fees and Costs

  • Customers are responsible for the shipping costs of returning items unless the return is due to a defective or incorrect item.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost or undelivered returns.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery at 006llarra@gmail.com with supporting documentation, such as photos of the damage. We will arrange a replacement or refund at no additional cost.

8. Contact Information

For any questions or assistance with returns and refunds, please contact our customer support team:

Email: 006llarra@gmail.com
Address: Tekirdağ, Turkey

9. Changes to This Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time. Changes will be effective immediately upon posting on our Website. Please review this policy regularly to stay informed.

Thank you for shopping with Lara. We value your trust and strive to provide a seamless experience!